Terugbetalingsbeleid
Shipping
Deliveries within the Netherlands and Belgium are shipped with PostNL or DHL. Deliveries to other countries within Europe are shipped with DHL. You will receive a shipping confirmation with your tracking number once your order has been processed. We aim to process and dispatch orders within 24–48 hours.
Delivery Netherlands
1–3 business days
Shipping costs: €6.95 – free shipping on orders over €55
Delivery Belgium
2–3 business days
Shipping costs: €8.50 – free shipping on orders over €75
Delivery within the EU
5–7 business days
Shipping costs: €15 – free shipping on orders over €120
Delivery outside the EU
10–12 business days
Please contact us for more information about shipping costs (info@labo-noir.com)
At the moment, we do not ship to the UK. Please send us an email for more information.
WHERE IS MY ORDER?
If you have not received your order within 7 business days (Mon–Fri) after receiving a delivery update from us, please contact our customer service so we can investigate what happened.
MISSING YOUR ORDER CONFIRMATION?
If you have not received your order confirmation shortly after placing your order, this may mean something went wrong with your purchase. Log in to My Account to check the status of your order. Go to “My Orders,” find the order, and verify that everything appears to be correct.
Returns
Products can be returned within 14 business days after delivery, provided they are unopened and in their original, undamaged condition. Returns are only possible after notifying us by email within 14 days of receiving your order that you wish to return one or more items from your order. Packages sealed in plastic must also be returned in the same sealed packaging.
The buyer must inspect the item on the day of receipt. In case of any discrepancy, this must be reported on the same day as delivery.
Sale items are also subject to a 14-business-day return period. However, refunds for sale items will be issued in the form of a store credit voucher redeemable in our shop.
Certain types of goods cannot be returned, including intimate or hygienic products, gift cards, and workshops.
To complete your return, we require a receipt or proof of purchase.
Return rules summary
- Returns accepted for 14 days
- Customer provides return shipping
Customer provides return shipping
- Processing fee of €3.99
1% restocking fee
NEXT STEPS
After contacting us, you will receive a shipping label. The product must be returned within a few days. Once the return shipment has been received, you will receive an email confirmation from us. If your package has been received in good condition, the purchase amount will be refunded within 7 business days. Refunds will be issued using the same payment method used for the purchase. Products purchased with a gift card/voucher will be refunded in the form of a new gift card/voucher.
PLEASE NOTE: Sale items are refunded in the form of a gift card/voucher redeemable in our store (currently gift cards cannot yet be processed through our website).
RETURN COSTS
By placing an order, you commit to a purchase. If you choose to return an item, refuse delivery at the door, or pay for return shipping yourself, return shipping costs are your responsibility. We encourage customers to shop more consciously rather than ordering and returning items casually. You are responsible for the return shipping costs. In addition, we charge a processing fee of €3.99, which will be deducted from your refund.
LABO-NOIR reserves the right to refuse returned items or to issue only a partial refund if the item is not returned in its original condition. In such cases, LABO-NOIR will always contact the customer.
MISSING PRODUCTS
If there are any issues, please notify us by email on the same day of delivery. This also applies to products you did not receive. Please note that we have cameras above our packing tables. Every package is filmed so we can verify exactly what was packed. This is to prevent fraud and misunderstandings. Every order is also digitally weighed before shipment.
You must provide the following evidence so we can start an investigation. Investigations with the carrier typically take 14–30 days. Please provide:
- A clear photo of the delivery box.
- A clear photo of the inside of the box, including packaging materials.
- A clear photo of the products inside the box.
If you are unable to provide this information, or do not do so on the day of delivery, we will not be able to process your claim.
Need help?
Please contact us at info@labo-noir.com for questions regarding shipping, refunds, and returns.